If there's one thing the Indonesians do well, it's service.......ok, I joke.
Example: I'm staying in a hotel, a nice hotel but not 5 star. After looking through the options for room service I find the menu lacks a number...ok. the other book holds one page of hotel info and directs you to call 0 for operator to pass you through to room service, laundry etc.
The first time I ring, I get bored waiting for someone to pick up after several minutes.
The second time I place my order. The gent repeats my order and hangs up! Err, whatever happened to we'll be there in 30 mins, and is there anything else you'd like?
Example 2: Walk into a salon to ask about hair cuts. No less than four staff occupy the 'reception' all chatting away about appointments etc....ok, they might be busy. Despite looking at me several times, no one makes an acknowledgment gesture such as a smile, let alone 'I'll be with you in a sec'. Time drifts by and receptionists/stylists or whatever come and go, and still no enquiry to see why I'm standing there looking from one to the other. For the first couple of minutes it was slightly annoying. For the next few it was amusing. After about 12 mins though it got boring and I left. The place next door got the gig as they actually spoke to me after only two or three minutes.
Example: I'm staying in a hotel, a nice hotel but not 5 star. After looking through the options for room service I find the menu lacks a number...ok. the other book holds one page of hotel info and directs you to call 0 for operator to pass you through to room service, laundry etc.
The first time I ring, I get bored waiting for someone to pick up after several minutes.
The second time I place my order. The gent repeats my order and hangs up! Err, whatever happened to we'll be there in 30 mins, and is there anything else you'd like?
Example 2: Walk into a salon to ask about hair cuts. No less than four staff occupy the 'reception' all chatting away about appointments etc....ok, they might be busy. Despite looking at me several times, no one makes an acknowledgment gesture such as a smile, let alone 'I'll be with you in a sec'. Time drifts by and receptionists/stylists or whatever come and go, and still no enquiry to see why I'm standing there looking from one to the other. For the first couple of minutes it was slightly annoying. For the next few it was amusing. After about 12 mins though it got boring and I left. The place next door got the gig as they actually spoke to me after only two or three minutes.
posted from Bloggeroid
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